MIDI PILE - The guarantee of the customer experience, our commitment

The guarantee of the customer experience,
our commitment

Once the order is placed on the website, the shipping process follows its course until the final step: dispatching the packages for last mile delivery. Why is the moment of delivery so valuable for the improvement of

the experience
customer.

Delivery, a real added value in the customer experience

When buying in a store, many factors come into play to offer the best possible customer experience: accessibility of the point of sale, hygiene and atmosphere in the premises, variety and availability of products, prices, personalization of the offer, loyalty program, delivery service, welcome by the store team, interactions with the sales staff, after-sales service and complaints management, returns policy, communication and advertising...

However, with e-commerce, the points of contact with the consumer are reduced compared to the experience in store. It is necessary to wait for the delivery to improve the online shopping experience. To offer a unique customer service, the major part of the customer relationship will rely on the professionalism and availability of the delivery person.

Therefore, the work of the delivery person should not be underestimated, as they are the first, if not the only, physical contact point between the customer and the brand. A bad customer experience at the time of delivery can therefore jeopardize the marketing strategy and the entire business of brands. Most importantly, in the worst case scenario, it can lead to a loss of customers for the brand.

Midi Pile - Delivery, a real added value in the customer experience
MIDI PILE - The guarantee of an optimal customer experience.

Guaranteed optimal customer experience with Mipi (ex midi Pile)

One of the cornerstones of our service is customer satisfaction.
At the very origin of the company's creation, one question was particularly close to our hearts: Why don't delivery personnel realize that they are the guarantors of a good customer experience?

With this in mind, MiPi (formerly Midi Pile) has developed a tailor-made offer that puts the customer experience first.

Efficiency

The respect of delivery times is one of the determining factors for a successful customer experience. Thanks to our logistics management and the professionalism of our carriers, each parcel arrives at its recipient's address, according to the delivery window agreed upon at the time of order validation.

Quality

You have to be able to trust your logistics partner to ensure that the packages are sent and received properly by the recipient. All this, with the promise that the packages will always arrive safely (no more losses or thefts), in perfect condition. The soft modes of transport do not have to harm the packaging and the boxes. Small packages or larger parcels are transported with the greatest possible care.

Sense of contact

The hand delivery of the parcel allows to create an interaction with the final customer.
Through courtesy, politeness or simply a smile from the delivery person, a personalized customer relationship is created and enhances the online shopping experience.
To reinvent the home or office delivery experience, everything depends on the relationship. A strategy that can pay off in terms of differentiation and loyalty.

Eco Responsibility

More and more French people are aware of the environmental impact of online delivery and ordering. Developing a cleaner and more eco-responsible delivery method can help provide a customer experience that correlates with the brand image and CSR positioning of e-retailers.
With our cargo bikes, our electric scooters and our hybrid and CNG/GNV vans or our tour optimization tool, we try to reduce the environmental impact of our activity and encourage good initiatives.

MIDI PILE - A new vision of the logistics and goods delivery business.

The Mipi (formerly Midi Pile) vision of the logistics and goods delivery professions

To meet the needs of today's buyers, while taking into account the new challenges facing society, MiPi (formerly Midi Pile) has a duty to help the parcel transport and delivery industry evolve.

We put at your service a fleet of vehicles capable of ensuring the delivery of letters and parcels to B to B and B to C recipients.
Midi Pile - The ecological transition, our line of conductMidi Pile - Parity is our priorityMidi Pile - Safety first

ecology

Companies and retailers can no longer deny that their activities have a major impact on the planet. They therefore have a duty to develop products and services that are more respectful of the environment, but also sustainable to preserve future generations. MiPi (formerly Midi Pile) has implemented ecologistics for its routes in order to reduce its carbon footprint.

parity

In a predominantly male transport sector, the founder of MiPi (formerly Midi Pile) was determined to achieve absolute parity in her company. Encouraging the employment of both men and women, and drawing on the resources and skills of each to drive delivery services to the top. It's a promise we've kept.  

security

Job security is an important criterion at MiPi (formerly Midi Pile). Our recruitment policy favors motivated people who care about a job well done. To achieve this, we rely on employment agencies (Pôle Emploi, Missions Locales, associations, etc.). We then train our employees in our business of service and customer satisfaction. We make sure they are aware of the important role they play through their involvement. In the same way, the safety of our carriers during deliveries is also in the very DNA of our company.  

MIDI PILE VALUES